After completing the REQUIRED Request Form, one of our volunteers will contact you within 3-5 days. 

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Why do I need to complete a form?​​

• One size does not fill all people or all ostomies. It's crucial you receive ostomy supplies that you can actually use:)​

• The form helps our volunteers process, pick, and pack the volume of requests that come in each month.

• You need to submit a new form for each month you request supplies.

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Why does it take 3-5 days for someone to contact me?​

• Our ostomy supply closet is run by a small handful of dedicated volunteers.

• Our small team of volunteers processes a volume of requests each month. 

• Please be patient with us, we're volunteers trying to help :)

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How many ostomy supplies can I get and how often can I get them?

• You may receive 30 days worth of ostomy supplies per month.  

• You may receive ostomy supplies once per month as long as you need:)

• A new form needs to be submitted for each month you request supplies.

• Submit the form no later than the 3rd Monday of each month to be eligible for supplies.

 

​How do I get my ostomy supplies?

• Ostomy supply pick-up days are ONCE A MONTH IN VISTA, CA.

• Pick-up days between 10 am - 12 pm:

  • 2024:  Jan. 20,  Feb. 24,  Mar. 30,  Apr. 27,  May 18, (no June), July 27, Aug. 24,  Sept. 28,  Oct. 26,  Nov. 23, (Dec TBA).

  • 2025: Jan. 25,  Feb. 22,  Mar. 29,  Apr 26

• After you submit the form, one of our volunteers will contact you in 3-5 days with the Vista, CA pick-up location.  We have alternating locations and want to make sure you go to the correct one :)

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Why do I need to pick up my supplies?

• Due to the volume of ostomy supply requests and our limited number of volunteers, we cannot deliver supplies or sustain multiple-day pick-ups.

• We're a small nonmedical community group and we do not maintain an office or storefront.​

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I need my supplies NOW!​

Unfortunately, we cannot accommodate emergencies.  We're a small non-medical community group and do not have a storefront, office, paid staff, or nearly enough volunteers to accommodate emergencies.​

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How can I volunteer?

There are multiple opportunities to volunteer.  The first step is to attend a few of our meetings and learn about who we are and what we do.  Our meetings are held once a month virtually or in person.  

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A $25 tax-deductible donation is suggested for ostomy supplies. (NOT REQUIRED)

These donations are used to cover storage facility costs for our Supply Closet.